Customer Needs And Expectations Tourism Essay

Customer Needs And Expectations Tourism EssayLists of contrastive places with different prices whether it is cheap or expensive or either it has a hotel or car package for the clients races. It coope grades the customers to choose what they re in ally alike(p) or what they put forward afford. British Air way of intents did this be constituteer they knew that citizenry confound different taste, different inescapably and status in life.*British Airways achieved their customers expectations and needs by serving the master(prenominal) expectations and needs of their customers. E.g. they gave you an opportunity to withstand a shoot choose from their joust of different places with different prices you post change your booking and etc.They extend their customers expectations and needs by doing things likeBA on your erratic -The British Airways app gives you all the information you need about your next flight in the palm of your hand- you can check in for flights transf er and use mobile batting ordering hightail ites view the latest arrival and de fragmenture information compute upgrade quips for future flights track whatsoever(prenominal) British Airways flight and phonograph record a new flight by meet using your ph wizard. erratic boarding passAll British Airways customers can now download a boarding pass on their phone, within 24 hours of flight departure. There is no need to print it as all the enlarge ar in the mobile boarding pass. The barcode is scanned as you move through the airport.With their mobile boarding pass, you willing be adapted to store your boarding pass in your clear security devil British Airways lounges and board the aircraft*British Airways exceed the customers expectations and needs by openhanded their customers an easy way to annoy most informations about British Airways like they can book a new flight by just using their phone plus they can now download a boarding pass on their phone which is conven ient for their customers. That was likewise unique for the customers because not all of the airlines create that kind of customer assistant.Information at the airport -capital of the United Kingdom H coursehrow, London Gatwick, London City and other airportsMaking a smooth puzzle absentThey fill out how busy any airport can be so they give a few pieces of information that could help exempt the fellowship for their customers.Information that includeWhere you can find their loungesWhether you want to catch up on work forrader you s commonalty off, enjoy a snack or simply unwind, youll find an area in one of their lounges to relax away from the busy airport environment with Wireless broadband provided bySpectrum interactional is leave office in all British Airways UK lounges.Safety and securityChecking-InTheyve do checking in fast and easy so you can spend more date doing what you want to do.-Mobile check-in. You can check in whilst change of hole to the airport, or ch oose seats for tomorrows flight home without leaving the bank by just using your phone.*They exceed customer benefit by telling to their customers where can they see the lounges which is convenient for their customer because it can also allow them to surf internet and eat while postponement for their flight. It is expedient especially for the business men/women and to the people rushing just to go to the airport so they can do their work by not just wasting time waiting for their flight and they can eat especially for the people who rushed to go to the airport that dont deplete time to eat.For their airports and other airports final stagesCheck-in facilities at the airportBag drowse off desksTerminal interpretFlight connectionsTransport links*They exceed their customer service by vainglorious informations like where are their terminals checks in facilities, bag drop desks and terminal map which is unfeignedly helpful for their customers because whatsoevertimes customers got lost at the airport because they dont know where they would go. In addition, usually instead of just waiting for their flights customers were still looking for their destinations at the airport to check in so it was an surpass customer service and need especially when they also gave informations on around airports where customers over stop.On BoardChildrens activities on boardThey go across that keeping your children blissful will play a large part in making your flight as relaxing and enjoyable as possible. They fork up a number of activities designed to keep them entertained whilst agile with them.*They exceed their customer service by helping the parents of the children to cook up their children happy that unfeignedly helps the parents to just relax and enjoy their flights without having some concerns that their children might get bored and irritated because usually children cried and got irritated during the flight that can cause an unpleasant experience for the parent s. It was also an unusual customer service.In-flight mealsAll of their meals are carefully created by leading chefs, and wherever they can they incorporate seasonal produce in their dishes to picture they use the freshest ingredients with the fullest flavour.Special and medical mealsIf you hit special dietary requirements, you can let them know in dispose and they will provide you with a equal meal. You can request a special ormedical mealthroughManage My Booking.locomotion with nutrition allergiesTheyre passionate about their feed and work hard to ensure the meals you enjoy with them are prepared to the highest standard and with the finest ingredients. That includes providing a wide reaching of special meal options to cater for many a(prenominal) food sensitivities and clear labelling of all their meals.*They exceed their customer service by automatically giving the customer a special/dietary food that access foods that they require. This exceeds the customers expectations as the customer needs have been met without the customer requesting or having to withdraw as the proactive thinking of the ply have already acted on the customers needs before they have involve to ask or they can also ask you what are your dietary foods or foods that are not allowed for you.Travel educationDis capacity financial aidTo help us provide you with the necessary service for your needs please let us know how we can help you-Mobility assistance at the airport and in-flight-Mobility assistance provided at the airportvisually impaired passengersIf you are visually impaired, they can offerAn escort to and from the aircraft. idiosyncratic gumshoe briefings and assistance during the flight.Hearing impaired passengersIf you are perceive impaired, they can offerAn escort to and from the aircraft.Separate briefings about safety procedures.Subtitles on the English version of the in-flight safety video.Induction loop facilities are available at close airports and on board t hrough their in-flight headphones.Headphones compatible with standard hearing aids switched to the T position.Transporting your petWhen you want to transport your pet, you can stick around assured that they will take the very best care of them.Pets must(prenominal) be booked to lead with British Airways World Cargo, and they will be carried in the aircraft hold.-Travelling with a Guide/Assistance DogThey will make special arrangements for your Guide/Assistance Dog, to ensure they are able to travel with you in the aircraft cabin.CertifiedAssistanceDogs for blind, deaf or disabled passengers travel free of charge in the aircraft cabin on most flights from the UK and provided dogs are compliant with the Pet Travel Scheme, on all BritishAirways routes sanctioned by DEFRA to the UK.*Automatically booking the customers that have disabilities into a suit that has access facilities that they require. This exceeds the customers expectations as the customer needs have been met without the customer requesting any assistance or having to ask as the proactive thinking of the mental faculty have already acted on the customers needs before they have needed to ask. They can also do that for the customers pets like dog/ cat.Flying with confidenceThe UKs most undergo consternation of flying course. Is fear of flying holding you back?They can help youTheFlying With Confidencecourses are run by British Airways people who want to help you conquer your fear of flying. Their courses have been running for more than 25 years and have helped more than 45,000 people like you. Customer feedback shows that they have a 98% success rate in helping people like you to overcome their fear of flying.-Stop worrying, commencement flyingTheir one day course caters for many different needs, whether you have mild worry about flying or are unable(p) to set foot on an aircraft. The courses are run by experienced British Airways pilots and crew as well as a clinical Psychologist.At the end of the course, you will join others inconquering your fear of flyingon a short flight with their team of experts.*It is an exceeding customer service because they not just booking you a flight but they also helping you to conquer your fear of flying which is really helpful. It helps because it makes their customer enjoy their flight without having a fear especially for those who has an anxiety of flying. The good thing is the effect of their help affect you throughout your life which really helps you to enjoy travelling without having a fear. This is not just a service for them but they also concern that your fear of flying can affect your work and life especially for business men/women because they are more likely to travel often and for the outgoing people that shocked to travel by a plane.Thorpe parking areaThey MEET their customers expectations and needs by doing things likeFull beleaguer ListingTHORPE putting surface has so many awesome rides that we have had to stick them in a big sway for your viewing pleasure.Book a Ticket Online/Phone and Book a ticket with HotelTicket DealsOpening Times*They meet their customers expectations and needs by serving the main expectations and needs of their customers. E.g. they gave you different ticket deals look at the list of their rides you can book a ticket with hotel look at their opening hours and etc.They EXCEED their customers expectations and needs by doing things like special K Map*Thorpe park exceed their customer service by giving/allowing their customers to print out a lay Map which help them to know the locations of the rides, food and drink stalls. It helps the customers to easily find the rides, toilets, food and drink stalls. Usually, for some amusement parks do not give a map of their amusement park that makes a hard time for the customers to find the rides, food and drink stalls. Therefore it is an exceeding customer service that they actually giving a park map to the customers without the request of the customers.Thorpe Park official APPTHORPE PARK brings you the official iPhone and iPod Touch App. Its packed full of features to keep you entertained and sure at the nations Thrill Capital.You can also grab exclusive offers likePark MapInteractive Park map that shows your exact location in relation to the rides, food and retail units, cash points, toilets and lockersall via the iPhones GPS crucify InformationSee all the extreme thrills waiting for you on their rides, as well as videos and photos to really get the adrenaline pumping in anticipation.Offers sole(prenominal) discounts and promotions to the Park as well as at the retail and food units.Park InfoInformation on THORPE PARK, including opening times, upcoming events and directions to the Park.* Thorpe Park exceed the customers expectations and needs by giving their customers an easy way to access some informations about Thorpe Park like Park Map, ride information, offer and other park info. It really helps the customer s because they can now browse some informations about Thorpe Park by just using their phone which is really accessible. Thorpe Park exceeds it by browsing the informations about Thorpe Park by just using a phone which is really preferable for their customers.DISABLED GUIDES onwards YOU ENTER THE PARKParkingThose holding a blue constipation badge are required to pay 3 for car parking. When a guest displays a blue disability badge, they can park in the disabled area of the car park, next to the admissions area on a first come first served basis.Ticket ConcessionsWe offer a concessionary access price for disabled guests and one accompanying helper. We will require produce of entitlement before the concessionary rate is given. Such proof includes a blue/ orangeness badge, Attendance Allowance book etc. Please note this is for Admission to the Park only and does not guarantee entitlement to a disabled force back entree Pass from Guest Services.If you require any assistance when bu y your tickets, please do not hesitate to speak to a staff member in the Admissions area. Guests using wheelchairs who have not pre-booked tickets in state should use the access ramp at the yearbook Pass build to purchase tickets for THORPE PARK . When entering the Park please use the business hand gates at the turnstiles which have a wider access point.Annual Pass Holders with a registered disability have the option of a free helper pass. Please see ENJOYING YOUR DAY AT THORPE PARKRide Access PassesDisabled guests who are unable to queue may be eligible for a Ride Access Pass for themselves and one helper. The bangle given will allow the disabled person and the helper to avoid the queuing system usually via the exit or designated entrance designed for ease of access. Proof of entitlement will be required before the Ride Access Passes are given. Such proof includesDocumentary evidence in the form of a letter from a GP or hospital consultant, which dilate reasons that the gue st is unable to queue. Please note this must be seen by THORPE PARK every year, and this is different documentation to that required for admission to the Park.In certain situations (such as extreme weather conditions, mechanical problems or situation interruptions) it may be necessary for guests to be evacuated from the rides, possibly from the highest point. We ask that any helpers are a minimum of 14 years old, and physically able to assist in the event of an evacuation. We can advise but it will always be up to the individual guest to decide whether or not they should ride.Ride SafetySeveral rides are unsuitable for guests with heart, back, or neck conditions, or expectant mothers and we strongly recommend those guests who have had fresh surgery or an injury do not ride some of our more Thrilling attractions. On many of our rides guests need to have the ability to brace themselves in an upright position, and all rides require guests to keep their weaponry and legs inside the r ide carriages, and remain seated at all times. non all of our rides are suitable for all guests. Each ride has a strict operating requirements that all riders must meet. Please do not ask our staff to break these rules as they are there for your safety. As well as taking note of the ride restrictions, we also strongly suggest that you watch our rides in motion before making a decision on whether to ride.ToiletAll toilet locations around the Park have access for guests with disabilities, and we operate the Nationally recognised RADAR account system to access them. If you dont have your own key, you can hire one from Guest Services for a 10 refundable deposit.Guest Services regain in the lower level of the Dome, we are able to offer advice on ride access and restrictions along with crack guests with disabilities several options to make their experience at THORPE PARK both enjoyable and comfortable.*Thorpe Park automatically recommends the customers that have disabilities into a suit that has access facilities that they require. Thorpe Park recommends the annual pass and the watchstrap that allow them to park in the disabled area of the car park and allow those who are unable to queue may be drug-addicted for a Ride Access Pass for themselves and one helper that they may be able to bypass the queuing system usually via the exit or designated entrance designed for ease of access. In addition, they tell what rides are suitable for them all their toilets have access for guests with disabilities they tell where the disabled toilet is and they offering several options for guests with disabilities. This exceeds the customers expectations as the customer needs have been met without the customer requesting any assistance or having to ask as the proactive thinking of the staff have already acted on the customers needs before they have needed to ask plus they really concern about the security and safety of their guests.